FAQ: Returns

Q1. Does any mattress store give refunds?

Many stores offer the facility of refunds. The stores may give you the options for a replacement, repairing, or direct refund in case you decide not to keep the mattress.

Q2. Do I have to pay a return/restocking fee when returning the mattress?

Generally, most companies give you a refund when you return their product. However, it is suggested that you go through the return policies of the company, or contact customer care to get detailed information about the fee, if any.

Q3. When do I get the refund back if I return the mattress during the trial period?

Generally, a refund is processed immediately after a return. But if you think your refund is taking time, or if you wish to know the time it might take, you may contact the customer care of the brand or the store.

Q4. How much money is refunded on the return of the mattress?

If your mattress is within the trial period and without any damage, you will get 100% of your money back. Some companies may deduct some money to cover the return shipping fees, coupons, and discounts that were initially offered.

Q5. What documents should I keep handy while returning the mattress?

Please keep a copy of the invoice ready with you while returning the mattress. You’ll need to submit the receipt to the pick-up agent to initiate the return.

Q6. Do I have to pay anything to return my mattress?

If your mattress is within the trial period and without any damage, you don’t need to pay anything on your return.

Q7. Can I return items that I have purchased online to a store?

It is best to check the company’s return policy thoroughly before returning an item. If the company allows for the store-return of an online-purchased item, you can surely do so.