FAQ: Trial & Exchange

Q1. What is the 30-night sleep trial?

A 30-night trial means you can try your new mattress for 30 nights. If you think you can get a better sleep with other type of mattress you can ask for a return and full refund within the period.

Q2. How does the 100-day trial work?

It allows you to test sleeping in the mattress for 100 days. Within the period of 100 days, if you are not fully satisfied with the mattress you can return it back and get your full refund if it is not intentionally damaged.

Q3. What is the 90-night trial period?

90-night trial of a mattress allows you to test it for 90 nights. If you are not satisfied with it, you can return the mattress within the period. The manufacturer will give full refund, if the mattress is not intentionally damaged.

Q4. What is sleep trial?

A sleep trial gives you a predetermined period of time to try the mattress. If you are not satisfied with the sleep quality and comfort, you can ask for a return. The trial period begins from the day you receive your product.

Q5. What’s included in the 120-night risk-free trial?

You get 120 nights to try your mattress for comfort and sleep. If, for whatever reason it may be, you are not fully satisfied with the mattress you can return the mattress within 120 days and get a full refund.

Q6. How does the 365-Night Risk-Free Mattress Trial work?

Mattress trials work by allowing you to use the mattress for up to a specified number of nights.

The same is in the case of the 365-Night Risk-Free Mattress Trial. This policy allows you to sleep on the mattress for 365 nights. In case you still do not like the mattress, you may return it and get a refund.

Q7. What is the 180-Night Risk-Free Trial policy?

The 180-Night Risk-Free Trial Policy implies that you can buy a mattress and try sleeping on it for 180 nights. If you still do not find the mattress enough comforting, you can return it and get a full refund.

Q8. What is not covered by sleep trial?
  • Any return due to an incorrect size order, a model swap, or a price difference between sale events is not permitted
  • There should be no signs of filth or damage on the mattress, and it should be supported properly to avoid harm
  • The trial does not cover the exchange of your mattress if you bought the wrong size
  • This policy is usually restricted to one return per household for each product

The rules may be specific for different brands. Contact the manufacturer for details.

Q9. When I get a warranty replacement, do I receive a new warranty?

No, you don’t get a new warranty with every replacement. The time limit stands still for all your replaced products. It will be the same warranty period you received for the original product.

Q10. My trial period is over; can I still return my mattress?

No, you cannot return your mattress once your trial period is over. It can only be returned if it meets any of the Warranty claim guidelines, as provided in the FAQ section of the manufacturer’s website.